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Temkin Group’s Customer Experience Rating Temkin Experience Ratings (Tx R) is an open standard for measuring customer experience.It’s based on evaluating three elements of every customer experience: success, effort, and emotion. Some others to consider are the American Customer Satisfaction Index and JD Powers.CES is based on the following question: “Did the company make it easy for you to resolve your issue?” The customer scores the question on a 1-7-point scale.Success will depend on what the firm does to understand the underlying drivers and take action on insights.Not the real military who are our hero’s but the sad men who pretend to be in the army in order to attract a woman’s interest by using online dating sites.He then sends an e-mail address with something like, “Well to get registered with the telecommunication you will have to email them with [email protected] you have to tell them you want to use the phoning facility system with Major General Tom Smith presently on deployment in Afghanistan.

What a great excuse to disappear after a brief liaison that you are on duty again.The latest disturbing trend involves joining internet dating sites and convincing women that they are Soldiers who have fallen in love and would do anything to communicate with the object of their desires.But, because they are deployed to Afghanistan or Iraq, they need you to sign up for an expensive telecommunications service like “Military TELEX” in order to make that happen.Perhaps it’s a loser with a dull life, nothing to say and a fantasy life based on fake pilot Jon Lindsay who conned Coronation Street’s Dierdre Barlow that he was a long haul pilot when actually he worked in Tie Rack!The latest is a variation on the theme of all those Nigerian and foreign scams where you have been mysteriously identified as the recipient of a fortune providing you send money to sort out the ‘legal’ aspects of the deal.

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